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Malaysia Airlines Website Review & Ratings + Malaysia Airlines Coupons

Malaysia Airlines : Products & Services

Malaysia Airlines is Malaysia’s national flag carrier that offers excellent services and is an epitome of South East Asian hospitality. The website of Malaysia Airlines is top notch when it comes to layout and booking services such as air tickets, holiday packages and special offers that the website and airline offers. The website can also be used to get help in acquiring Malaysian visa’s and other traveling documents required by Malaysian travel authorities. The airline offers hospitable in flight services in its economy and business/first class. The airline uses the website effectively to market itself as an international player I the online travel market an is a leading choice of passengers traveling towards the orient.  

Malaysia Airlines : Company Background

The airline is formally known as Malaysian Airline System Berhad and is government owned. The airline began in 1947 as Malayan Airways. The airline changed its name to Malaysia Airlines. The airways launched its first international flight to Hong Kong in 1957. As of recently the airline has been struck by poor management and rising fuel prices which has caused a loss of almost $1 billion. The airline has also stopped serving 7 international destinations in the last 2 years and can be regarded as staggering.

The airline has its headquarters at Sultan Abdul Aziz Shah Airport in Sleangor, Malaysia. The airline operates its hubs at Kuala Lumpur International Airport and secondary hubs at Kota Kinabalu International Airport and Kuching Airport. The airline has been around for 65 years and has seen many ups and downs but has managed to stay afloat in these testing times.

Malaysia Airlines : Customer Feedback & Reviews

The airline has more positive reviews than negative due to its great customer service and well manned ground and logistic department.

D Manu writes “KCH-KUL-PEN in the morning. Check-in was swift despite the holidays. Staff manning the desk mentioned the requested Low Calorie Meal for the KCH-KUL route and assured of its availability. Luggage was tagged prioritized as she noticed the 2 itineraries for the 2 different routes. B737-800 with PTV and mood lighting was used. Boarding properly handled with the aircraft in pushback by the stated time. On KCH-KUL cabin crew offered to serve special meal earlier or later into the flight. Meal served in a respectable manner and was surprisingly palatable and savory.”. Another P Primic writes “Kuala Lumpur to Bangkok on December 12th. Check in staff and cabin crew went above and beyond. Offered full dinner although flight was only 2 hours long. Meal delicious as well as 2 types of desserts. Really great dinner even for intercontinental flights. Plenty of alcoholic and non-alcoholic beverages available. Entertainment system excellent with great choice of Christmas movies and music. Price reasonable even though I bought a one way ticket 4 hours before flight.”.

Tombarnes on epinions writes “Excellent service, clean planes, and beautiful lounges.”. The services offered are the best available and can be considered the best in South Asia and Far East. 

Malaysia Airlines : Business Credibility & Trustworthiness

The airline does not fall under the covered regions of the Better Business Bureau and therefore does not have a rating. The airline has been in service for a long time and has gone through many crises and come out stronger. The airline has excellent ground crew and support staff to ensure that each flight is handled efficiently.  The airline currently is going through a serious crisis due to high oil prices and poor management, but one can be assured of its credibility to honor its commitments in the near future.

Malaysia Airlines : Website Popularity & Google Ranking

Alexa gives the website a global rank of 103,359 and a Malaysian rank of 720. Google Page Rank gives the website a 6 out of a possible 10. Compete gives the website a unique monthly visitor average of 1,607 and a rank of 627,062. The airline is also ranked 2nd among its competition. The airline is quite popular judging by the statistics available and is an Asian favorite.   

Malaysia Airlines : Social Media Presence

The FaceBook page of the company has 606,118 likes and is used to promote the airline. The airline uses the twitter account @MAS and it has 162,811 followers and 7,472 tweets. The airline uses this platform to interact with its customers and fans. The airline has its presence on both YouTube and Google+ making its social networking quite effective as it promotes the airline and its brand image.

Malaysia Airlines : Website Security & Safety

The Google Safe Browsing Diagnostics lists the website as unsuspicious and reports no viruses or malware in the last 90 days. The website is also cleared from having any self installing software. The airline also employs security protocols such as HTTPS and SSL to ensure the best quality of protection while browsing and making payments. The security on offer is the best around and consumers can be assured of a safe and efficient browsing experience. 

Malaysia Airlines : Pricing & Packages

The airline offers different pricing due to several factors such as destination, origin, type of flight and category selected. The airline is well known to offer quality services and tries its best compete in the competitive market that has been served by low cost carriers. A price example can be found when travelling from London to Kuala Lumpur using First class roundtrip will cost $10,046. The rates are on the higher side when compared to other airlines but one can be assured of an excellent service and flying experience.

Malaysia Airlines : Shipping Rates & Policies

The airline or the website does not offer products or services that require shipping. Hence no shipping rates or policies apply.

Malaysia Airlines : Payment Methods Accepted

The website allows several different services to help customers pay online. The first being credit cards, the airline accepts Visa, MasterCard and Amex. The website also lets customers use PayPal and Bill Me Later. The latter being only available to consumers in Malaysia along with direct debit. The website is also very secure and offers HTTPS and SSL level of encryption to ensure the best of security and browsing experience there is.           

Malaysia Airlines : Returns, Refunds & Exchange Policy

The airline does offer a return and refund policy to consumers who book online. For cancellations and changes the customer must contact Malaysia Airlines travel offices located in the nearest vicinity. The airline does charge a fee depending upon sector but a customer can be assured that a refund is easy to obtain if all the requirements are fulfilled in a timely manner.

Malaysia Airlines : Product images & screenshots
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